A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

Focus on benefit-friendly industries. Health care, banking, utilities, higher ed, and government contractors are most likely to offer part-time remote roles with real perks. Target W-2 jobs and hour ...

BRENTWOOD, Calif. -- A Northern California woman lost her life savings after accepting a remote job she thought was with Facebook. She learned the hard way that her job wasn't legit. 7 On Your Side's ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Heavy snow warning as up to 30 inches to strike: 'Stay indoors' 'SNL' mocks Trump over rising gas prices in cold open 'Access Hollywood' is canceled as NBCUniversal exits first-run syndication ...

HUNTINGTON, W.Va. (WSAZ) — The Amazon Customer Service Center in Huntington will close next spring. An Amazon spokesperson said “the customer service associates based out of our Huntington site are ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Asking Eric: Putting his name on their holiday card strikes me as weird Asking Eric: I want to spend time with her without her clingy, overbearing husband Asking Eric: I miss my friend, but I can’t be ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...