The Enterprise AIM game plan has been public since last spring when AOL said it was working with Verisign on encrypted instant messaging. The consumer product has been downloaded by tens of millions ...

First popularized by adolescents sharing gossip and homework tips, instant messaging is going mainstream: In the U.S. 13.4 million people are IM-ing (yes, it has become a verb) at work, each averaging ...

Effective communication and seamless collaboration are pivotal in delivering quality care. In the fast-paced world of healthcare, where timely decisions can make all the difference, adopting a secure ...

Despite the work full-service firms have put into Web-based client services, there's one function that's still missing -- the ability to chat in real time via text-based message screens. The term for ...

Industries thrive when there is just one standard to adopt. E-mail has become much more pervasive because of the SMTP protocol; the video industry grew quickly because VHS won out over beta; IBM ...