As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

Do you envy a colleague who can effortlessly fire off an email that’s well-written and well-received? The good news is that great communicators aren’t born; they’re made through deliberate practice.

Write clearly and effectively. Apply inspired design ideas to your own work. Execute a public performance of the private self. Writing well is one of the most important skills you can develop to be ...