Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

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Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

hristopher Elliott, the journalist who broke the story about the Comcast-"A**hole Brown" customer service debacle, writes that more customers are coming forth with similar stories. On his blog Elliott ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...